Privacy Policy

This Privacy Policy explains how Pearl Snow Drums (“we”, “us”) collects, uses, and protects personal information when you visit pearl-snow.shop or contact us about our services in Vancouver, Canada.

We operate from 12 Oak Street, Vancouver. You may reach us at +1 (604) 753-8782 or [email protected]. Our practices are designed to align with PIPEDA and applicable British Columbia privacy expectations.

Information we collect

When you submit a contact form, we receive the name, email address, and message you provide. If you call or email us, we keep the details needed to respond to your enquiry. Server logs may record technical data such as browser type, approximate region, and pages visited for security and reliability.

We do not sell personal information. We do not request sensitive identity documents through this website. Payment, if any, is handled in person at the studio and is not processed through this site.

How we use information

We use contact details to answer questions, schedule visits, and improve how we describe our services. Necessary cookies keep basic preferences such as cookie consent. Optional analytics cookies, if enabled in Settings, help us understand aggregate traffic without identifying you for marketing lists.

Legal basis and your rights

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and related guidance, we collect personal information for identified purposes, limit use to those purposes, and safeguard it with care. You may withdraw consent for optional processing where withdrawal does not break necessary service, and you may complain to the Office of the Privacy Commissioner of Canada if concerns remain unresolved.

Depending on applicable law, you may request access, correction, deletion, or restriction of personal data we hold, and you may object to certain processing. To exercise these rights, email [email protected] with enough detail for us to locate your request.

Retention and security

We keep enquiry records only as long as needed to complete the conversation and meet ordinary business record needs, then delete or anonymise them. We apply reasonable technical and organisational measures to protect information against unauthorised access.

Third parties and transfers

Hosting and email providers may process data on our behalf under contracts that require appropriate protection. If data is transferred outside Canada, we take steps consistent with PIPEDA and applicable British Columbia privacy expectations to safeguard it.

Children

Our services are aimed at adults. We do not knowingly collect personal information from children through this website.

Updates

We may update this policy to reflect operational or legal changes. The revised text will appear on this page with an updated effective note. Last updated for Vancouver, Canada operations of Pearl Snow Drums.

Questions about privacy may be sent to [email protected].